Shipping policy

Essex Card Shop ("we," "us," or "our") is committed to providing you with a clear, reliable, and satisfying shopping experience. This Shipping Policy outlines the details of our order processing, shipping, and delivery procedures for purchases made through our online store. By placing an order with us, you agree to the terms set forth below.

Order Processing & Handling

Once your order is successfully placed and confirmed, our fulfillment team will begin processing it within our standard handling period.

  • Processing Time: All orders are processed within 1–3 business days. This timeframe allows us to carefully verify your order details, ensure product quality, and securely package your items.
  • Order Cut-Off: Orders placed before 12:00 PM Eastern Time (ET) on a business day will typically be processed the same day. Orders placed after this time or on weekends/holidays will begin processing on the next business day.
  • Business Days: Our processing days are Monday through Friday, excluding major U.S. holidays.

Order Cancellation

We understand that you may need to change or cancel an order. To ensure flexibility while managing our logistics efficiently, we offer the following terms:

  • Cancellation Within 24 Hours: You may cancel your order for a full refund within 24 hours of purchase, provided it has not yet entered the processing stage. To request a cancellation, please email us immediately at info@essexcardshop.com with your order number and "Cancellation Request" in the subject line.
  • Cancellation After 24 Hours: If your cancellation request is received more than 24 hours after purchase, the order may have already been processed or shipped. In such cases, we cannot guarantee cancellation, and the order will be subject to our Return & Refund Policy upon receipt.

Delivery Time

After your order has been shipped, the estimated delivery time for the contiguous United States is 4–7 business days. Please note that delivery times are estimates and are not guaranteed.

  • Shipping Method: We offer reliable standard shipping for all orders.
  • Shipping Cost: FREE on all orders to the contiguous United States.

Shipping Details & Tracking

  • Confirmation & Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details. Please allow 24–48 hours for the tracking information to update in the carrier's system.
  • Shipping Carriers: We partner with trusted carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery.
  • Address Accuracy: Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays, non-delivery, or additional costs incurred due to incorrect or incomplete addresses provided by the customer.

Lost, Damaged, or Incorrect Items

Please inspect your package upon arrival. If you receive a damaged item, an incorrect product, or if your package is lost in transit, please contact us within 5 business days of delivery (or the expected delivery date for lost items).

  • Contact Us: Email info@essexcardshop.com with your order number, tracking number, and a description of the issue. For damaged or incorrect items, please include clear photographs of the product and packaging.
  • Resolution: We will work promptly to resolve the issue through a replacement shipment or a refund, as appropriate.

Disclaimer

All delivery times provided are estimates and may be subject to change due to carrier delays, adverse weather conditions, or other unforeseen circumstances beyond our control. Essex Card Shop is not liable for carrier delays.

Contact Us

For any questions regarding our shipping policies, please reach out to our customer service team:

  • Store Name: Essex Card Shop
  • Phone Number: +1 212-228-7740
  • Email: info@essexcardshop.com
  • Physical Address: 47 Avenue A, New York, NY 10009, USA
  • Business Hours:
    • Monday – Friday: 9:00 AM – 9:00 PM (EST)
    • Saturday – Sunday: 9:00 AM – 8:00 PM (EST)