FAQ
Based on our published policies, here are answers to our most common questions.
Orders & Payments
Q1: How can I change or cancel my order? You may cancel your order for a full refund within 24 hours of placing it, provided it has not yet been processed. To request a cancellation, please email info@essexcardshop.com with your order number and "Cancellation Request" in the subject line. Once an order has entered processing, it cannot be canceled and must follow our standard Return Policy.
Q2: What payment methods do you accept? We accept major credit cards and other payment methods as displayed at checkout. You agree to provide current, complete, and accurate payment information. We reserve the right to refuse any order.
Q3: Is sales tax included in the prices? No. Prices displayed on our website do not include applicable sales taxes. Tax will be calculated and added to your total at checkout before you place your order.
Shipping & Delivery
Q4: How long will it take to receive my order? After placing your order, please allow 1-3 business days for processing. Our standard shipping (within the contiguous United States) has an estimated delivery time of 4-7 business days after processing. Shipping is FREE on all orders.
Q5: Do you ship internationally? Currently, we only ship to addresses within the contiguous United States.
Returns & Refunds
Q6: What is your return policy? We offer a 30-day return window from the date you received your item. To be eligible, the item must be unused, unassembled, and in its original, undamaged packaging. Please contact us to initiate any return.
Q7: What items cannot be returned? Items that are used, altered, or show signs of wear cannot be returned. This includes any product that has been written in, marked, or otherwise used. Personalized or custom-made items and gift cards are also final sale. Items must be returned with prior authorization.
Q8: How do I start a return? Contact us at info@essexcardshop.com within 30 days of receiving your order with your order number and reason for the return. If approved, we will provide a Return Merchandise Authorization (RMA) and a prepaid shipping label for eligible returns within the U.S.
Q9: How long does it take to get a refund? Once we receive and inspect your returned item, we will notify you by email. Approved refunds are processed to your original payment method within 7-10 business days. Please allow additional time for your bank or credit card company to post the transaction.
Q10: What if my item arrives damaged or defective? If your item is damaged, defective, or incorrect, please contact us at info@essexcardshop.com within 5 business days of delivery with photos and your order number. We will arrange a full refund or replacement at no cost to you.
General & Legal
Q11: Are product colors and descriptions accurate? We make every effort to keep product information accurate and up to date. Colors may appear slightly different depending on your monitor or device settings.
Q12: Can I link to your website? You may not use any content from our services, including logos or images, without our express written permission. Linking to our homepage for non-commercial purposes is generally permissible, but please contact us for formal arrangements.
Q13: How will my personal information be used? We collect and use your information in accordance with our Privacy Policy. Please review it for complete details on how we handle your data.
Q14: How can I contact customer service? You can reach us by:
- Email: info@essexcardshop.com — We respond to emails within 1–2 business days.
- Phone: +1 212-228-7740
- Address: 47 Avenue A, New York, NY 10009, USA
- Business Hours: Mon–Fri: 9 AM – 9 PM EST; Sat–Sun: 9 AM – 8 PM EST