Privacy policy

Essex Card Shop ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or make a purchase from our online store, Essex Card Shop.

We value your trust and are dedicated to being transparent about our data practices. Please review this policy carefully. By accessing our website or using our services, you agree to the collection and use of information as described here. If you do not agree with the terms of this policy, please discontinue use of our website and services immediately.

Information We Collect

We collect information to provide you with a secure, efficient, and personalized shopping experience. Information may be collected through the following methods:

Information You Provide Directly:

  • Account & Order Information: When you create an account, make a purchase, or register for our newsletter, we collect details such as your name, email address, shipping address, phone number, and account credentials (username and password).
  • Payment Information: To process transactions, we collect payment details (credit/debit card numbers, billing address). This information is processed securely by our payment partners and is never stored on our servers.
  • Communications: Information you provide when contacting our customer support, submitting product reviews, or interacting with us via email, social media, or other channels.

Information Collected Automatically:

  • Device & Usage Data: When you visit our website, we automatically collect certain information about your device and interaction with our site, including your IP address, browser type, operating system, device identifiers, and browsing behavior (e.g., pages viewed, links clicked).
  • Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze site traffic, personalize content, and understand how our services are used. You can manage cookie preferences through your browser settings.

Information from Third Parties:

  • We may receive information about you from our business partners and service providers, such as payment processors, marketing partners, and analytics providers, to support our services and operations.

How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment: To process, ship, and deliver your orders, and to handle returns and exchanges.
  • Service Provision: To create and manage your account, provide customer support, and personalize your shopping experience.
  • Communication: To send you order confirmations, shipping updates, customer service responses, and (with your consent) marketing communications about new products, promotions, and store news.
  • Site Improvement: To analyze usage trends, conduct research, and improve our website, product offerings, and overall customer experience.
  • Security & Fraud Prevention: To detect, prevent, and address fraud, unauthorized access, and other malicious activity.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforce our policies.

How We Share Your Information

We do not sell your personal information. We may share your data with the following categories of third parties solely for the purposes described in this policy:

  • Service Providers: Trusted companies that perform services on our behalf, such as payment processing (e.g., Stripe, PayPal, Shopify Payments), order fulfillment and shipping, email delivery, website hosting, and marketing analytics.
  • Shopify Platform: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application on a secure server behind a firewall. For more insight, you may also want to read Shopify’s Terms of Service https://www.shopify.com/legal/terms or Privacy Statement https://www.shopify.com/legal/privacy.
  • Legal & Safety: We may disclose information if required by law, in response to a valid legal request (such as a subpoena or court order), or to protect the rights, property, or safety of Essex Card Shop, our customers, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

Your Privacy Rights

We respect your right to control your personal information. Depending on your location, you may have specific rights regarding your data:

  • Access, Correction, & Deletion: You have the right to access, correct, or request deletion of your personal information. You can update most information directly through your account settings. For other requests, please contact us using the information below.
  • Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing communication from us.
  • California Residents (CCPA/CPRA): You have additional rights, including the right to know what personal information is collected, used, disclosed, and sold, and the right to delete your personal information. We do not sell personal information as defined by the California Consumer Privacy Act (CCPA) or the California Privacy Rights Act (CPRA). To submit a verifiable consumer request, please contact us at info@essexcardshop.com.
  • EEA and UK Residents (GDPR): If you are in the European Economic Area (EEA) or the United Kingdom (UK), you have rights under data protection laws, including the right to access, rectification, erasure, restriction of processing, data portability, and to object to processing. We process data based on contractual necessity, legitimate interests, consent, or legal obligations.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request in accordance with applicable law.

Data Security & Retention

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These include encryption (SSL), secure server hosting, and access controls. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our website and services are not directed at individuals under the age of 13 (or a higher age as required by local law). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page with an updated "Last Revised" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Store Name: Essex Card Shop
  • Phone Number: +1 212-228-7740
  • Email: info@essexcardshop.com
  • Physical Address: 47 Avenue A, New York, NY 10009, USA
  • Business Hours:
    • Monday – Friday: 9:00 AM – 9:00 PM (EST)
    • Saturday – Sunday: 9:00 AM – 8:00 PM (EST)